Privacy Policy
Your privacy is important to us. This policy explains how FitLife UAE LLC collects, uses, and protects your personal information when you visit our website and use our services.
Last Updated: December 2024
Effective Date: December 1, 2024
Introduction
Welcome to FitLife UAE LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fitlifeuae.com and use our fitness facilities and services.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services. We reserve the right to update this Privacy Policy at any time, and we will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Important Notice
This Privacy Policy applies to all users of our website, members of our fitness facilities, and individuals who interact with our services. We encourage you to read this policy carefully to understand our practices regarding your personal information.
Information We Collect
Personal Information
- Name and Contact Details: Full name, email address, phone number, mailing address
- Account Information: Username, password, profile picture, preferences
- Payment Information: Credit card details, billing address, payment history
- Health Information: Fitness goals, medical conditions, emergency contacts
Technical Information
- Usage Data: Pages visited, time spent, click patterns, referring websites
- Cookies: Small data files stored on your device
How We Collect Information
Direct Collection
Information you provide directly when creating accounts, making purchases, or communicating with us
Automatic Collection
Information collected automatically through cookies, web beacons, and similar technologies
Third-Party Sources
Information from social media platforms, payment processors, and marketing partners
How We Use Your Information
Service Provision and Account Management
- Creating and managing your member account
- Processing membership fees and payments
- Booking and managing fitness classes
- Providing access to facilities and equipment
- Personalizing your fitness experience
- Responding to customer service requests
Communication and Marketing
- Providing fitness tips and health information
- Marketing new classes and services
- Promotional offers and special events
- Newsletter subscriptions (with consent)
Legal and Security Purposes
- Complying with legal obligations and regulations
- Protecting against fraud and unauthorized access
- Enforcing our terms of service and membership agreements
- Investigating and resolving disputes
- Maintaining business records and audit trails
Information Sharing and Disclosure
We May Share Your Information With:
1 Service Providers and Business Partners
We work with trusted third-party service providers who help us operate our business, including payment processors, marketing platforms, IT support services, and fitness equipment manufacturers. These partners are contractually obligated to protect your information and only use it for specified purposes.
2 Legal Authorities
We may disclose your information when required by law, legal process, or government request. This includes responding to subpoenas, court orders, or regulatory investigations, as well as protecting our rights, property, or safety, and that of our users or others.
3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
4 With Your Consent
We may share your information for other purposes with your explicit consent. You have the right to withdraw your consent at any time by contacting us through the methods provided in the "Contact Us" section.
We Never Sell Your Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not for sale, period.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data security is our top priority, and we continuously update our security practices to maintain the highest standards.
Technical Safeguards
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and backup systems
- Access Controls: Multi-factor authentication and role-based access
- Monitoring: 24/7 security monitoring and threat detection
Organizational Measures
- Training: Regular security training for all employees
- Policies: Comprehensive data protection policies
- Audits: Regular security assessments and compliance audits
- Incident Response: Dedicated team for security incidents
Secure Infrastructure
Cloud-based security architecture with redundant protection layers
Regular Updates
Continuous security patches and system updates
Backup & Recovery
Automated backups with secure recovery procedures
Important Security Reminder
While we implement robust security measures, no system is 100% secure. We recommend using strong passwords, keeping your login credentials confidential, and logging out from shared devices. Please contact us immediately if you suspect any unauthorized access to your account.
Your Rights and Choices
You have important rights regarding your personal information. We respect these rights and provide you with mechanisms to exercise them. Below are the key rights available to you:
Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format within 30 days of your request.
Right to Rectification
You can request that we correct or update any inaccurate or incomplete personal information. You can also update most of your information directly through your account settings.
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances. However, we may need to retain some information for legal, billing, or legitimate business purposes.
Right to Restrict Processing
You can request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of your data or object to our processing of it.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.
Right to Object
You can object to our processing of your personal information for direct marketing purposes. We will stop processing your data for marketing activities upon your objection.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may require verification of your identity for security purposes.
Response Timeline
Standard Response: 30 days
Complex Requests: Up to 90 days (with notification)
Emergency Requests: Immediate processing where legally required
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and provide personalized services. This section explains what cookies are, how we use them, and your choices regarding their use.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences and provide a better browsing experience. We also use similar technologies like web beacons, pixels, and local storage.
Essential Cookies
Required for website functionality and security
Performance Cookies
Help us understand how visitors use our site
Marketing Cookies
Used to show relevant ads and content
Remember Your Preferences
Store your language preference, accessibility settings, and membership type to provide a personalized experience each time you visit.
Improve Website Performance
Analyze which pages are most popular, how long visitors stay, and identify technical issues to continuously improve our services.
Provide Relevant Content
Show you fitness classes, promotions, and content that match your interests and previous interactions with our platform.
Ensure Security
Verify your identity, prevent fraud, and protect against unauthorized access to your account and personal information.
Managing Your Cookie Preferences
You have several options to control or limit how we use cookies and similar technologies:
Browser Settings
- Accept all cookies
- Block all cookies
- Block third-party cookies only
Our Cookie Settings
- Use our cookie preference center
- Update preferences anytime
- Opt-out of marketing cookies
Important: Please note that disabling certain cookies may affect the functionality of our website and limit your user experience. Essential cookies cannot be disabled as they are necessary for the website to function properly.
Children's Privacy
Age Restrictions
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can remove such information from our systems.
What We Do
- Implement age verification measures
- Provide parental control tools
- Respond promptly to parental requests
Special Programs
For members aged 13-17, we offer specialized programs designed for teenagers, which include:
- Parental consent requirements
- Age-appropriate fitness programs
- Enhanced privacy protections
If You Are Under 13
If you are under 13, please do not use our website or services. If you accidentally provided us with personal information, please ask your parent or guardian to contact us immediately so we can delete this information from our records.
International Data Transfers
FitLife UAE LLC operates primarily in the United Arab Emirates. However, your personal information may be transferred to, stored, and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws.
Transfer Safeguards
Legal Basis
We transfer data internationally only when there is a lawful basis, such as your explicit consent, contractual necessity, or when adequate safeguards are in place.
Adequacy Decisions
Where possible, we transfer data to countries with adequate data protection laws recognized by relevant authorities.
Standard Clauses
We use EU Standard Contractual Clauses or similar approved mechanisms for international transfers.
Additional Protections
We implement additional security measures for international transfers to ensure your data remains protected.
Countries Where Your Data May Be Processed
UAE
Primary location
EU/UK
With safeguards
Cloud Providers
Secured infrastructure
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically to stay informed about how we protect your information.
How We Notify You
- Website Notice: Prominent banner on our homepage
- Account Notifications: In-app messages for logged-in users
- Updated Date: Clear indication of when changes take effect
Your Options
- Review Changes: Take time to read the updated policy
- Ask Questions: Contact us if you have concerns
- Adjust Settings: Modify your privacy preferences
Continued Use
By continuing to use our services after changes to this Privacy Policy, you acknowledge that you have read and understood the updated policy. Your continued use constitutes acceptance of the modified terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any privacy-related matters.
Get in Touch
Address
Office 305, Concord Tower
Dubai Media City
Dubai 00000, United Arab Emirates
Phone
+971 4 453 9872Business Hours
Operating Hours
Monday - Sunday: 06:00 - 22:00
Note: Our team is available during operating hours to assist with privacy-related inquiries. For urgent matters outside business hours, please send an email and we will respond as soon as possible.
Quick Actions
Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and implementation. The DPO can be contacted directly for privacy-related concerns.
DPO Contact: dpo@fitlifeuae.com
Response Time: We aim to respond to all privacy inquiries within 48 hours during business days.
Thank You for Trusting FitLife UAE
Your privacy and trust are fundamental to our business. We are committed to being transparent about our data practices and providing you with control over your personal information. If you have any questions about this Privacy Policy, please contact us. We're here to ensure your experience with FitLife UAE is both excellent and secure.
Commitment
We protect your privacy with the highest standards
Transparency
Clear information about how we use your data
Control
You have full control over your personal information
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